WHAT YOU NEED TO KNOW ABOUT YOUR APPOINTMENT
You will recieve a confirmation text message 2-3 days prior to your appointment. You must reply YES to confirm, or text the salon number to reschedule or cancel. If you do not respond within 24 hours we will call and/or text you again. If we still have received no communication from you 24 hours before your appointment, it will be cancelled.
*PLEASE NOTE: These time frames will change over the christmas period, we will send out a text and email outlining the December/January policies closer to the date.
Rescheduling of appointments is permitted up to 24 hours before your appointment time. Any booking fee paid will be moved to your next appointment.
If you cancel within 24 hours, or do not show up to your appointment, your booking fee will be forfeited. If you have not paid a booking fee you will be charged a cancellation fee of $50. Consideration will be given for certain circumstances. Repeat no shows will be charged a booking fee moving forward.
Please remember that your appointment is your responsibility. We ask that you please arrive at least 10 minutes before your appointment time to allow for traffic and parking. Familiarise yourself with the areas of parking beforehand. If you are running late you must contact the salon sooner rather than later. Anything after 10 minutes will result in your services being reduced. If you are later we may have to cancel your appointment and it will be classed as a no show, incurring a cancellation fee. If you need to be finished in the salon by a particular time you need to contact us first and see if the service is doable in the timeframe. It is not fair on staff to be put under pressure with unrealistic timeframes.
We ask that you please do not bring extra people with you to your appointment. The salon can become hazardous if too crowded, and it is not safe to have children running around. We like to provide a relaxing environment for all clients in the salon at the time, you all deserve it. We understand that this is not always easy given some circumstances so please get in touch with us prior to your appointment.
We ask that you please be considerate of staff and other clients and DO NOT come to your appointment if you are unwell. We will work with you to reschedule it. It is much easier for us to have you cancel one appointment, than a sick staff member cancelling a full day of appointments. If you are visibly unwell we will not commence with your appointment. A sick day off work is not the time to come and get your hair done.
MOBILE PHONES/TABLETS/LAP TOPS
We are more than happy for you to use your mobile phone, tablet or lap top in the salon. We do however ask that you be considerate of other guests and have ringtones and videos on silent, and avoid calls on loudspeaker. Please do not wear earphones or take phone calls at the basin.
COLOUR CORRECTIVE WORK
All corrective appointments must attend a consultation appointment prior. We will assess your current colour and hair condition. We may need to perform a test strand. We will give you a thorough quote for the service once this is done. A booking fee will be required to secure the appointment. You may also need to commit to a care routine to prepare your hair for the corrective work. Please understand that not all desired results are achievable in one sitting.
If for any reason you are dissatisfied with your service please do not feel uncomfortable reaching out to us about it. We want you to love your hair and your experience.
Please contact the salon within 2 weeks of your service to have any issues rectified. If you contact us outside of the 2 week time frame, the correction will not be complimentary.
If we find evidence of head lice on a guest we will not proceed with the service. We will discreetly notify you and recommend the closest pharmacy and treatment. All tools, gowns and towels will then be washed and sterilised immediately.