SALON POLICIES

**COVID INFORMATION**

-To comply with density limits and social distancing you must not bring extra guests or children to your appointment. Infants in prams are permitted, please notify us beforehand.

-We are strictly by appointment only. We are not accepting walk ins at this time.

-There are multiple hand sanitisers around the salon for your use. Please sanitise on arrival.

-Please wear an appropriate mask to your appointment. It must tie up behind the ears, and not around the back of the head. Consider that it may get colour on it also. We recommend disposable masks.

-There are no magazines provided at this time, you are welcome to bring your own book, tablet or phone.

-Beverages are single use, disposable only. We ask that you only eat and drink when we are not performing a service on your hair. Processing time is suitable.

-All towels and capes are washed and tumble dried after each use.

-We will be keeping your appointment and contact details in our booking records for contact tracing.

-And most importantly, if you are experiencing any cold or flu like symptoms please get in touch with us straight away to reschedule. We reserve the right to turn you away if you are showing symptoms.

WHAT YOU NEED TO KNOW ABOUT YOUR APPOINTMENT

CONFIRMATION/REMINDER TEXTS

You will recieve a confirmation text message 2-3 days prior to your appointment. You must reply YES to confirm, or text the salon number to reschedule or cancel. If you do not respond within 24 hours we will call and/or text you again. If we still have received no communication from you 24 hours before your appointment, it will be cancelled. 

*PLEASE NOTE: These time frames will change over the christmas period, we will send out a text and email outlining the December/January policies closer to the date.

RESCHEDULING/NO SHOW

Rescheduling of appointments is permitted up to 24 hours before your appointment time. Any booking fee paid will be moved to your next appointment.

If you cancel within 24 hours, or do not show up to your appointment, your booking fee will be forfeited. If you have not paid a booking fee you will be charged a cancellation fee of $50. Consideration will be given for certain circumstances. Repeat no shows will be charged a booking fee moving forward.

TIME MANAGEMENT

Please remember that your appointment is your responsibility. We ask that you please arrive at least 10 minutes before your appointment time to allow for traffic and parking. Familiarise yourself with the areas of parking beforehand. If you are running late you must contact the salon sooner rather than later. Anything after 10 minutes will result in your services being reduced. If you are later we may have to cancel your appointment and it will be classed as a no show, incurring a cancellation fee. If you need to be finished in the salon by a particular time you need to contact us first and see if the service is doable in the timeframe. It is not fair on staff to be put under pressure with unrealistic timeframes.

EXTRA GUESTS

We ask that you please do not bring extra people with you to your appointment. The salon can become hazardous if too crowded, and it is not safe to have children running around. We like to provide a relaxing environment for all clients in the salon at the time, you all deserve it. We understand that this is not always easy given some circumstances so please get in touch with us prior to your appointment. 

ILLNESS

We ask that you please be considerate of staff and other clients and DO NOT come to your appointment if you are unwell. We will work with you to reschedule it. It is much easier for us to have you cancel one appointment, than a sick staff member cancelling a full day of appointments. If you are visibly unwell we will not commence with your appointment. A sick day off work is not the time to come and get your hair done.

MOBILE PHONES/TABLETS/LAP TOPS

We are more than happy for you to use your mobile phone, tablet or lap top in the salon. We do however ask that you be considerate of other guests and have ringtones and videos on silent, and avoid calls on loudspeaker. Please do not wear earphones or take phone calls at the basin.

COLOUR CORRECTIVE WORK

All corrective appointments must attend a consultation appointment prior. We will assess your current colour and hair condition. We may need to perform a test strand. We will give you a thorough quote for the service once this is done. A booking fee will be required to secure the appointment. You may also need to commit to a care routine to prepare your hair for the corrective work. Please understand that not all desired results are achievable in one sitting.